Terms and Conditions & Refund Policy.
Welcome to REP Hybrid Fitness. By creating an account, purchasing a membership, or booking a class through our platform, you agree to comply with and be bound by the following terms, conditions, and policies.
1Account Creation and Security
- Registration
- To book classes, you must create an account. You agree to provide accurate, current, and complete information during the registration process.
- Account Responsibility
- You are entirely responsible for maintaining the confidentiality of your account password and login details.
- Access Termination
- REP Hybrid Fitness reserves the right to suspend or terminate your account access at any time, without prior notice, if these terms are violated.
2Class Bookings and Waitlists
By using our schedule, you agree to the following scheduling rules:
- Punctuality
- Classes start exactly on time. To ensure safety and prevent disruption, late arrivals may not be permitted to enter, and your spot may be given to a waitlisted client.
- Waitlist Automation
- If a class is full, you can join the waitlist. If a spot opens up, the booking system will automatically move you into the class and notify you via email or SMS before the session begins.
3Strict Refund and Expiry Policy
- All Sales Are Final
- In accordance with standard software transaction practices, all purchases, including single class passes, multi-class packs, and recurring monthly memberships, are strictly non-refundable.
- No Partial Refunds
- No refunds or partial refunds will be issued for unused class credits, missed sessions, or partially used membership months.
- Expiration Dates
- All class packs have a strict expiration date visible at the time of purchase. Expired classes cannot be extended, refunded, or transferred.
4Physical Safety and Liability Waiver
- Assumption of Risk
- Physical exercise carries inherent risks of injury. By participating in classes at REP Hybrid Fitness, you voluntarily assume all risks associated with training.
- Medical Clearance
- You affirm that you are in good physical condition and have no medical reason or impairment that would prevent you from safely participating in our classes.
- Liability Release
- You release WILLOW HYBRID PERFORMANCE SDN. BHD. (trading as REP Hybrid Fitness), its directors, employees, instructors and agents, from any liability for personal injury, property damage, or wrongful death occurring on the premises or during online classes.
- Statutory Rights
- Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under Malaysian law, or affects any right you have under Malaysian law that cannot be waived.
+Questions
Email support@rephybrid.com, message us on WhatsApp, or speak to a coach at Level 7, Glo Damansara, TTDI, KL.